For majority of deliveries, we use our eFulfillment as our courier service. You will be given your consignment note number via e-mail once we receive it. Delivery within the peninsula should be completed within 2-5 business days (after proof of payment is sent)
We recommend that you immediately inspect any item that we deliver to you or that you collect from one of our showrooms, to ensure you are completely satisfied with the item, that the item is of acceptable quality, and match the description as stated.
The Return Process
Returns must be done within seven (7) working days starting from the day the item is delivered to you. You may return your item for any of the following reasons:
- You received the incorrect item.
- The item has a manufacturing defect (excluding goods marked as display set items or clearance items).
And the necessary requirements for returns are as follows:
- You have proof of purchase (invoice or Receipt).
- The goods must be in new condition and returned in the original selling condition with unopened packaging and along with all original accessories (including manuals, warranty cards, certificate of authenticity) and/or any free gifts, vouchers received with it.
- The product must not have been used or installed.
Item is not accepted for return under the following conditions:
- Once Used: All items
- Customised/made-to-order goods, special order items, If delivery has taken place, the refund will exclude delivery charges paid.
- Display unit, auction items and clearance goods are strictly non-refundable. You are required to fully inspect and assess the item before purchasing. These items are sold on “as is, where is” basis.
- Items that have been purchased for more than 7 days.
- The item has no defects. You’ve changed your mind.
If your return meets all the requirements above and you wish to proceed with the return, please email us at [email protected] and our customer service team will assist you for the return.
Our customer service will verify the return reason and arrange a free return pick-up for you. Our courier company will pick up the package at the time specified by you. We will conduct an evaluation within seven (7) days starting from the day we received your returned items. You will receive an email confirmation once the returned item is received from our end.
We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.
Your returned items are usually received and accepted at our warehouse within seven (7) working days after the courier company picks up the package from you. A refund will be issued within 14 days after we receive your items from the courier company. If you paid using a credit card, the refund will be made to your credit card. For credit cards, it may take up to fourteen (14) working days, subject to processing time of the bank.
Change of Mind
We regret to inform that any cancellations due to a change of mind will not be accepted. If the item delivered is the correct item ordered and is not defective, it will not be considered for a refund.
*We reserve the right to reject any cancellation, refund deemed unfit or unreasonable.