Frequently Asked Questions
Q: How long does delivery take?
Delivery within Malaysia will take 2 – 5 Business days once your order has been shipped out from our warehouse. This DOES NOT apply for PRE-ORDER items and is only applicable for READY STOCK items. For PRE-ORDER items delivery will take 14 Business days once your order has been confirmed.
Q: How can I track my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped.
Q: What are the shipping rates?
For West Malaysia, we offer free shipping for orders RM99 and above. Otherwise, we charge a flat rate of RM7 for shipping for anything else.
For East Malaysia, We charge a rate of RM14 for First 1kg of the items and for the Subsequent 1kg will be RM12.
Q: What is the warranty for Joyoung Products?
We offer 1 years warranty on Joyoung Products that are purchased from us via online or from an authorized reseller.
I did not find a question that I wanted to ask above. How do I get in touch?
Please contact us at [email protected].